Call auditing for in-house support floors
Retail, credit cards, collections, loans, NBFC, services. An in-house floor answers to its own brand, and its verticals are not judged the same way. VoxAudit gives each vertical its own scorecard, audited on its own terms, in one platform.
One platform, several verticals
A scorecard per vertical, built by your team in 15 minutes from a template, versioned. Support is not scored like retention, and retention is not scored like collections. Access is by unit, so a team leader sees their own processes and nothing else.
Fatals caught the same day
Zero-tolerance rules your team sets, for example an OTP request, abusive language, or a missing disclosure, fire the day they happen with a link to the exact audio moment. Nobody learns about a bad call from an escalation email a week later.
Coaching on evidence
Agent leaderboard with the audit count beside every score, coaching trends per agent, and parameter heat maps that show where each team loses points. Team leaders coach on written reasons, not on three calls from memory. No recordings stored.
Zero-tolerance rules floors like yours set
Fatal flags are defined by your team, per scorecard. Common examples on this kind of floor, OTP or PIN requests, abusive language, a missing disclosure. One breach fails the call outright, the same day, with a link to the exact audio moment.
The reports that matter here
- Agent leaderboard
- Coaching trend
- Parameter heat map
- Business quality summary
See it on your own calls
Thirty minutes. Bring a real scorecard and five recordings. We audit them in front of you.