Who VoxAudit is for

Floors of roughly 20 to 300 seats. The scorecard changes by segment, the dial does not. Pick the page that sounds like your floor.

• Call quality audits for BPOs and call centresOne scorecard per client, per process. A white labelled client PDF pack, a compliance register, and coverage from 5 to 100 percent the day the client asks.
• Call auditing for collections floorsEvery collections call audited against your own conduct scorecard. Intimidation and out-of-hours calling flagged the same day, with a register your lender partners inspect.
• Call auditing for insurance telesalesEvery sales call audited against the approved script. Mis-selling language flagged the same day. Built for floors selling under IRDAI distance marketing guidelines.
• Call auditing for lending and DSA floorsEvery dial audited against the lender's approved script. OTP requests and mis-selling flagged the same day, with a register your bank partners inspect.
• Call auditing for in-house support floorsA scorecard per vertical, audited on its own terms in one platform. Fatals caught the same day, agent leaderboards, coaching trends and parameter heat maps.