Frejun call quality audit with VoxAudit

How the webhook works

On hangup, Frejun posts the call metadata and the recording link to one VoxAudit URL. Field names map once, on the process page, from a real sample Frejun sent. Calls arrive on their own from then on.

No new hardware, no agent software, no IT project. If your team pastes one URL into a webhook setting, the connection is done.

The 15 minute scorecard

Your team builds the first scorecard in 15 minutes, from a template, with your parameters, points, pass mark and the zero-tolerance rules you set. First audits complete within the hour.

Set the sample rate per process, per day, from 5 percent to 100 percent. Manual audits complete in minutes. Scheduled overnight audits are ready before 9 am.

What every audit returns

Every audited call returns the same structure.

• Parameter scores, with a written reason for every parameter.
• Fatal flags. Zero-tolerance rules your team sets, for example OTP or PIN requests, mis-selling, abusive language. Each flag links to the exact audio moment.
• Sentiment at the start and at the end, plus the call outcome.
• The customer's main objection, and whether the agent handled it.
• Next action. What the agent promised, and the recommended next best action with its reason.
• Customer voice. Complaint themes, product questions, competitor mentions, feature requests.
• Key moments. Clickable timestamps that jump the audio player to that second.
• Coaching feedback, written for the agent, in plain words.
• A call summary and the detected language.

Billing runs on measured recording length. The invoice line matches a recording you replay.

Questions

Does this need Frejun approval?

No, it is a standard webhook. Frejun posts each finished call to a URL you paste into its webhook setting, the same mechanism it offers every customer.

What if we also run other dialers?

One VoxAudit account audits across all of them on one standard. Each process gets its own webhook URL, whichever dialer feeds it, and every report filters by client and process.

What happens to recordings?

Audio is fetched from the Frejun recording link at audit time, and only the audit result is kept. Recordings are not stored and are not used to train models.